Shipping
Thank you for shopping with ava erawan
Thank you for shopping with Erawan Pty Ltd, I am equally as excited about your purchase. The following shipping policies and procedures have been developed to ensure your purchases will be received in a reliable and timely manner.
Delivery Partners
Deliveries within Australia will be made via the services of Australia Post. International deliveries will be completed using the respective logistical partnerships with Australia Post.
- New Zealand – New Zealand Post
- United Kingdom – Royal Mail (Standard) or Parcelforce (Express)
- United States – USPS
- Canada – Canada Post
Time to Receive Delivery
Once payment is confirmed, deliveries will be dispatched daily with the exclusion of weekends and public holidays.
Please find some indicative delivery times below (in business days).
| Australia | Duration – Standard | Duration – Express |
| Sydney | 2 days | 1 day |
| Mebourne | 2 to 3 days | 1 day |
| Brisbane | 2 to 3 days | 1 day |
| Adelaide | 2 to 4 days | 1 day |
| Perth | 4 to 5 days | 1 day |
| Dawin | 4 to 7 days | 3 to 4 days |
| International | Duration – Standard | Duration – Express |
| New Zealand | 4 to 7 days | 2 to 5 days |
| United Kingdom | 4 to 7 days | 3 to 5 days |
| United Staes | 5 to 9 days | 3 to 6 days |
| Canada | 5 to 9 days | 3 to 6 days |
Estimated Cost
| Standard | Express | Standard | Express | |
| Country | Price (0.5kg) | Price (1kg) | Price (0.5kg) | Price (1kg) |
| Australia | $9.20 | $12.56 | $12.14 | $15.92 |
| New Zealand | $15.32 | $20.60 | $27.32 | $32.60 |
| United States | $24.01 | $34.98 | $36.76 | $47.73 |
| Canada | $24.01 | $34.98 | $36.76 | $47.73 |
| United Kingdom | $28.52 | $40.04 | $41.27 | $52.79 |
Taxes And Duties
All deliveries from Erawan Pty Ltd will be Delivery Duties Unpaid (DDU). This means that you, the customer, will be responsible to pay any taxes or duties which may be incurred in the process of your delivery. All purchases from Erawan Pty Ltd include a 10% Goods and Services Tax as required by the Australian Taxation Office.
Responsibility
Once your payment has been confirmed and your items have been dispatched, you will be issued the tracking number. Erawan Pty Ltd is not responsible for your delivery once it has been dispatched from the warehouse. The customer care team will however be more than happy to assist in resolving any problems when possible
Refused Deliveries
If you choose to refuse to accept your delivery, you are still obligated to take responsibility for that delivery. You, the customer, will be responsible for the shipping charges as well any duties or taxes incurred for the delivery to arrive at your selected destination. You will also be responsible for any cost to return the delivery to Erawan Pty Ltd including shipping charges as well as any duties and taxes. The costs incurred during the return process will be deducted off your refund. Erawan Pty Ltd takes no responsibility for what charges, taxes and duties are charged to you for a refused delivery.